Our Policies

Your privacy is not just protected — it is respected.

We collect only the essential information required to serve you seamlessly, including your contact and delivery details. Your data is never sold or unnecessarily shared.

Every order, every interaction, and every detail of your experience is treated with complete confidentiality.

• All orders delivered in plain, unmarked packaging
• No product details visible externally
• Your purchases remain entirely private
• We never share your data with third parties for marketing

From checkout to delivery, your experience is designed to feel effortless and discreet.

Your order is prepared with care and delivered promptly. All packages are plain and unmarked — no indication of contents on the outside.

Timelines may vary slightly depending on location, but we always aim for a smooth and timely experience.

Due to the intimate nature of our products, we maintain a careful balance between hygiene and fairness.

We will gladly assist if:

• You receive the wrong item
• Your item arrives damaged or defective

For safety and hygiene reasons, we cannot accept:

• Opened items
• Used products

All concerns should be reported within 2–3 days of delivery, with clear proof. Where applicable, we offer replacements or store credit — handled with care and complete discretion.

We keep things simple and seamless.

• Orders are confirmed once payment is successfully completed
• We accept card, bank transfer, and USSD payments via Flutterwave
• Pricing may be updated occasionally to reflect availability and quality
• In rare cases, we may adjust or cancel an order — always with full communication

Your transactions are encrypted and secure. Your billing statement will reflect a neutral merchant name.

Our space is created exclusively for adults.

By accessing or purchasing from our store, you confirm that you are 18 years or older, and that accessing this content is legal in your jurisdiction.

We take this responsibility seriously and enforce age verification at every point of entry.

Your information is handled using secure systems designed to protect your data at every step.

• All transactions are processed through Flutterwave's encrypted infrastructure
• We do not store card details or sensitive payment data
• Your personal information is only used to fulfil your order
• You can request deletion of your data at any time

Our products are designed for personal enjoyment and wellbeing. We encourage mindful and responsible use of every product you purchase from us.

If you ever have questions about a product before or after purchase, we are happy to guide you — privately and without judgment.

From time to time, we may refine our policies to serve you better. We will always make meaningful changes clear.

Continued use of our store after updates constitutes acceptance of the revised terms.

We are always here to assist you, privately and respectfully. Reach out through any of the channels below and we'll respond with care.

At Untamed Affair, everything is designed with you in mind — quietly, beautifully, and with intention.